IMPACT OF SOCIAL-EMOTIONAL INTELLIGENCE ON CONFLICT MANAGEMENT STYLES IN MEDICAL PRACTITIONERS

Abstract

This study explores the relationship between social-emotional intelligence and conflict management among 150 healthcare professionals (75 males, 75 females) from Rawalpindi, Islamabad, and Lahore. Using the Tromsø Social Intelligence Scale, Schutte Self-Report Emotional Intelligence Test, and Rahim Organizational Conflict Inventory, the study found that gender differences emerged: women scored higher in emotional intelligence and preferred cooperative strategies, while men favored competing and avoiding styles. Higher social intelligence correlated with more effective conflict resolution. The findings underscore the importance of developing social-emotional skills to enhance teamwork and reduce conflict in healthcare settings