BARRIERS TO EFFECTIVE COMMUNICATION TO ENHANCE PATIENT SAFETY

Abstract

Patients may suffer serious repercussions from poor communication in healthcare settings, such as a higher chance of mistakes, miscommunications, and discontent with treatment. Up to 30% of malpractice cases are related to medical errors, which are primarily caused by poor communication. The World Health Organization highlights that one of the main reasons for unfavourable incidents in healthcare is poor communication. Poor communication can lead to a breakdown in the therapeutic relationship and patient unhappiness.The aim of the research is to explore the barriers of effective communication to enhance patient safety. The qualitative phenomenological research design is utilized with a sample of 15 healthcare professionals. From varied socioeconomic and cultural backgrounds to extract in depth data. The convenient sampling technique is utilized. And in-depth data is collected through semi structured interviews.The ethical guidelines are followed as per the BERA framework.. The data is utilized through thematic analysis. The themes were created after rigorous coding and chunking.The four major themes erupted which are Environment related barriers, patient related barriers ,nurses related barriers and technological barriers. It is concluded that these barriers effect communication in hospitals It is recommended to utilize checklists for procedures, medications, administration and patient handover to minimize erro