PARENTS’ PERSPECTIVES ON NURSING CARE PROVIDED TO CHILDREN AT THE CHILDREN’S HOSPITAL IN LAHORE, PAKISTAN

Abstract

Background: Parental satisfaction with pediatric nursing care is a key indicator of healthcare quality. Understanding parents’ perspectives helps improve child-centered care in hospital settings. This study assessed satisfaction with nursing care among parents of children admitted to the Children’s Hospital, Lahore, Pakistan. Materials and Methods: A descriptive cross-sectional study was conducted among 220 parents whose children were admitted to the Gastroenterology Unit I and II. Participants were conveniently sampled, and data were collected using the Parent Satisfaction Survey (PSS) at discharge. Data were analyzed using SPSS version 26.0. Descriptive statistics summarized findings, while bivariate and multivariate logistic regression identified predictors of satisfaction, reported as adjusted odds ratios (aOR) with 95% confidence intervals (CIs). Results: The study revealed that parental satisfaction was significantly associated with higher education (OR = 2.35, p = 0.03), urban residence (OR = 2.10, p = 0.049), and consistent help from nurses (OR = 4.85, p = 0.001). Additionally, parents of older children (6+ years) reported lower satisfaction (OR = 0.40, p = 0.04), while expectation scores strongly predicted satisfaction (OR = 1.42, p < 0.001). Conclusion: Strengthening communication, responsiveness, and family-centered care through staff training and targeted support for diverse parents can significantly enhance parental satisfaction and child health outcomes in pediatric settings.