SEVERITY OF HEADACHE WITH DIGITAL EYE STRAIN AMONG CALL CENTRE AGENTS DUE TO PROLONG SCREEN TIME AND ITS IMPACT ON WORK PRODUCTIVITY

Abstract

Severity of Headache with Digital Eye strain Among Call Centre Agents due to prolong screen time and its impact on work productivity. A cross- sectional survey of prolong screen time and associated symptoms. Background With the increasing extent of work in call centers in Pakistan especially in Rawalpindi and Islamabad, a lot of students and youngsters are choosing this field. Due to increase in screen time and use of non-work devices and increment of digital eye strain symptoms has been seen. This study is conducted to seek the prevalence of digital eye strain symptoms and their severity due to prolong screen time. Previous studied have also been conducted on prevalence of digital eye strain symptoms but none of them aims to find out the severity and association of symptoms with work productivity. Determine the symptoms of digital eye strain. Assess the level of severity of symptoms. Identify the prevalence of symptoms regarding screen time. Evaluate the association of digital eye strain and headache. Associations of severity with prolong screen time. Also evaluate the impact of severity on work productivity. A cross-sectional survey was done using a convenient sampling technique. The sample size was 348 calculated through the open EPI tool. Data was collected from April to July from study settings of H&M Telesolutions, Mars BPO and other call centers. The tools used in the study were DES-Q and a self-generated questionnaire. Data Analysis IBM SPSS 21 sheet was used to analyze the data. Results People in the age of 26-35 mostly males were facing the symptoms of digital eye strain due to prolong screen time and use of non work devices. Association of headache with digital eye strain is highly significant and also having a slight impact on work productivity. In conclusion, the study reveals that prolong screen time causes symptoms of digital eye strain like headache, blurred vision, burning of eyes etc. Most of the time headache is significantly associated with severity of symptoms. Prevalence and severity of symptoms impact a slight effect on work productivity but it does not disturb the work efficiency if worker is not having other associated eye disease. Mostly participants think that these are common symptoms and not aware of digital eye strain. They do not visit any medical professional leave the symptoms to be alleviated on its own